Landlord Information

What is a property condition report?

This is a report that is compiled at the commencement of a tenancy prior to a tenant moving into a property. This report outlines the condition of the property at the commencement of the tenancy and referred to when the tenant vacates to ensure that the property is left in the same condition with the exception of fair wear & tear. When a tenant vacates an inspection is carried out with the Condition Report as soon as possible to finalise the tenancy. It is at this inspection that any items that need to be rectified by the tenant are identified. Our condition report is extremely detailed as our staff are trained to be fastidious with the condition of a property.  We also take photographs of the property prior to a tenancy to also show the condition and cleanliness of the home which helps to backup our report should there ever be a discrepancy during or at the end of the tenancy.

What is a Routine Inspection?

Routine inspections are conducted after a tenant takes possession of the property and are conducted every six months as per the Residential Tenancies Act. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. Once an inspection is carried out, you are advised of the outcome of the inspection with what we have reported.

What is a database check?

Database checks are conducted on all tenants applying for a property through Sunbury Property Management First National. Within Australia we use a database called TICA (Tenancy Information Centre of Australia). Any tenant who has rented through an agency that uses this database and has defaulted in some way will be lodged for future agent’s knowledge. This can greatly reduce your chances of having a tenant with a previous defaulting rental history. We also offer this service Free Of Charge!

What happens when a tenant stops paying rent?

When a tenant fails to pay their rent they are contacted and letters sent in order to rectify the situation.  At this stage we keep you informed of the status of the arrears.  Should the tenant reach 14 days in arrears it is discussed with you to serve a Notice to Vacate on the tenant which is recommended.  This then leads to a hearing at the Victorian Civil & Administrative Tribunal in relation to the tenancy where we seek a possession order for the tenants to vacate with a warrant of possession.  Should the tenant then pay during this application process we are able to adjourn the possession hearing for a period of 3 months.  Therefore, during the next 3 months, should the tenant again become late with their payments again we can renew proceedings for the possession hearing without paying for another application fee.  Having to obtain a warrant of possession is often a worst case scenario.

How do tenants pay their rent?

We provide our tenants with several options to pay their rent, leaving no excuse for late payments.   Our tenants can pay by the following means:

* By direct debit which is organised via our office with tenants permission or tenants can organise through their chosen financial institution.

* By Internet transfer in which we provide our trust account details to tenants for them to transfer.

*  By cheque or money order to our office during business hours.

* By post.

*  By a personalised commonwealth bank deposit book if requested.

When does the rent money get paid into my account?

We provide a great service to all landlords by direct transfers into your nominated bank account twice weekly on Monday & Thursday.  Therefore, you will receive your rental income pretty much immediately after we receive it!  You will also be sent a detailed statement showing the breakdown of the rent either by email or post.

At the end of every financial year we send you a Property Financial Report for your Tax detailing property income and deductions.